![]() ![]() The biggest drawback we noted is that analytics and reporting truly only start in the Professional plan, meaning that those on the Lite and Team plans will not be able to analyze their performance metrics. Our research revealed that some customers feel that more advanced messaging tools, like Drift, work faster than Zendesk Chat does. If you’re searching for an all-in-one messaging and marketing tool, Zendesk Chat will not serve that purpose due to the expensive chatbots and lack of email campaigns. Small teams will find this helpful because it’s easy to use, while larger teams that want to actively monitor and engage with site visitors will like the features that enable such actions. ![]() Zendesk Chat & Freshchat Price ComparisonĬustomers who already use Zendesk products will likely find this tool beneficial in that they already know the Zendesk systems.Zendesk Chat & Freshchat Comparison Summary.You already use other Freshworks products.You’re looking to make use of a free plan with 100 seats.You want more advanced chat and email campaigns.Here’s a quick breakdown to determine which solution is best for you: It’s slightly more expensive than Zendesk Chat, and will be a more streamlined choice if you already use other Freshworks products. It’ll be an ideal choice if you already use Zendesk products because syncing and coordinating the various tools will be simple.įreshchat, on the other hand, has a more robust free plan and objectively offers more features in their basic plan than Zendesk Chat does in theirs. Features like a live visitor monitor and a real-time dashboard enable customer support teams to proactively monitor and engage with website visitors. Zendesk Chat is a solution that offers a reliable, painless live chat experience. However, it’s worth looking more deeply into the solutions to determine if Zendesk’s unique features are particularly valuable for you. The main difference between the two is that while they are priced equivalently, Freshchat offers more functionality per pricing tier. They earned the same rating in our live chat category analysis due to the similar levels of functionality and value. Both solutions are offered by parent companies-Zendesk and Freshworks-that have broad suites of additional software products. Zendesk Chat and Freshchat are two popular live chat solutions. ![]() Zendesk Chat & Freshchat Comparison Summary Throughout this guide, we’ll describe key differences between Zendesk Chat and Freshchat and help simplify your decision. Zendesk Chat and Freshchat are two widely-used solutions in a live chat market with many options. ![]() Many live chat softwares combine chat features with marketing features like email campaigns and website pop-ups to further engage visitors. The feature also provides real-time screen sharing capabilities so that agents can see what the customer sees and resolve problems faster by discussing them in real time.Live chat software is used by organizations of all types to connect with website visitors in real time. Both Freshdesk and Zendesk offer 24/7 support, but you’ll have to pay more for Zendesk’s premium plan if you want access to the same level of service that Freshdesk offers at no additional cost.Īdditionally, Freshdesk has a Live Chat feature that allows agents to chat with customers using either Skype or Google Hangouts.
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